QUALITY ASSURANCE
 Lee Heaton |
HYQUIP is ISO 9001 accredited. The senior management team first made a commitment to formalising its Quality Management System (BS 5750) in the early 1990's.
Today the QA Management Team comprising of Lee Heaton (General Manager), Paul Taylor (Managing Director), Kathy Yates (Operations Director) drive through a proactive system of continuous improvement through focused monthly Management Review Meetings which encompasses the strategic direction of the business and all operational issues underpinning this strategy.
In 2002, HYQUIP successfully upgraded its Quality Management System to BS EN ISO 9001:2000 and has recently upgraded to ISO 9001:2015.
The philosophy and culture of Quality Assurance plays a major roll at HYQUIP. Management and employees together are committed to meeting and exceeding customer expectations through service and delivery performance.
HYQUIP CONTINUALLY AIMS FOR:
- Zero defects in manufacturing by building quality and reliability into its systems through excellence in design and specification.
- Zero returns through its distribution activity by marketing and supplying quality products and having an operational team to ensure we deliver the right goods on time, every time.
Design, application and technical engineers, the sales team and administrators, together with management and support staff all have a wealth of experience that is channelled to provide a quality service that is second to none. This coupled with a continual drive for improvement through our Quality Management System means that HYQUIP aims to be the best in its industry with the ultimate goal of providing total customer satisfaction.
HYQUIP QUALITY POLICY
To consistently provide products and services that meet customer requirements and to continually improve the effectiveness of our quality management system with the aim of enhancing customer satisfaction, through achieving our quality objectives.
To build a profitable 'distribution' and 'engineering' company based on quality products, people expertise and service delivery, with the aim of meeting our customers’ needs and expectations.
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